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FAQ

Do I need an appointment to visit WorkFit Medical?

Appointments are required for physicals, workers’ compensation injuries that can wait a day, and follow up visits. All other services (drug screens, PPDs, vaccinations, respirator testing, etc.) can be accommodated on a walk-in basis during regular business hours.

Who will provide medical care?

At WorkFit Medical, we staff all our locations with physicians and advanced practice professionals who go through occupational medicine onboarding and training to ensure quality care for work-related injuries. Based on extensive occupational and regulatory expertise, our clinicians confidently determine the best treatment plan and regulatory-based exams necessary for our patients. All of our providers-physicians, physician assistants, nurse practitioners, nurses, and radiological technicians-are dedicated to providing exceptional medical care in an empathetic, respectful manner.

How long does it take for an employer to receive drug screen results?

On average, results are typically available within 24-48 for lab-based collections. We offer rapid testing where results are available within 2 hours if the test is instantly negative (i.e., no prescriptions, not dilute). However, per DOT regulations, DOT driver donors have up to 10 business days to respond to the MRO (medical review officer) – the longer the donor waits to speak to the MRO, the longer the results will be delayed.

When can I drug test my employees?

You can drug test your employees for any of the following reasons:

  • Pre-Employment
  • Post-Accident
  • Reasonable Suspicion
  • Random Testing

How often do employers have to get physicals for their DOT drivers?

If the results of the initial or previous exam are normal, an exam is required once every two years. However, if medical issues are involved, DOT exams may be required in less than two years (e.g., once every six months).

What is the process for starting to send employees/potential employees in for services?

First, please fill out the new account form and send it to [email protected] (Rochester) or [email protected] (Albany); once they have confirmed that you’ve been set up in the system, you will use an authorization form for every employee/potential employee. You will mark the services you need, and you can either send it ahead of time to Rochester: [email protected] or Albany: [email protected], or, you can print it out for the employee to bring in with them at the time of visit. If the services include a physical, please call ahead to make an appointment.

Looking to make a payment?

Create an InstaMed Account and simplify the way you manage and pay
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